The Ten Skills of the Trusted Advisor
The term Trusted Advisor is used frequently as a means to create a “vision of perfection” within the service industry. Let’s take a closer look at the words:
Trust represents reliance on your integrity, strength and ability…a confident expectation of something good.
You become an Advisor when you have deep knowledge and wisdom in a specific area of expertise.
Status occurs when you have been conferred favorable standing which grants you responsibility, privilege and esteem.
While there are many attributes of a Trusted Advisor, I suggest the following top ten list…
- Communicate the invisible.
- Listen intently to your client’s issues
- Design creative and responsive solutions
- Communicate superbly with your clients and team members
- Outline the pros and cons of options in a way that becomes the client’s direction
- Seek ways to improve greater value for those whom you serve.
- Gain intense knowledge of your clients’ environment
- Display technical knowledge and skills
- Bring a rich portfolio of practical experiences, relationships and an understanding of business dynamics and market trends
- Understand the big picture